1. We have never been engaged in mortar production, don’t have experience, and do not understand mortar production lines. Can you provide technical and process guidance?
We have rich experience in mortar production process and production line technology, and we will customize the production plan according to your needs and provide a full range of project guidance. We can design the Production Line Layout and Site Planning according to the size of your workshop, and provide technical support for mortar formulas.
2. Are you a Factory, a Design company, or a Trading company?
We are a factory with our own mechanical design engineers and project design engineers, and have a production workshop of 10,000 square meters.
We can provide customized solution design according to customer needs, and full-process services such as early project communication, scheme design, equipment selection, equipment production, site planning, equipment layout, transportation and delivery, installation and commissioning.
3. Can I visit your factory?
Welcome to visit our factory, we can provide you the invitation letter required for visa application. We will meet you at the airport or station and provide professional business reception services.
4. What is the positioning and cost performance of your products?
We have professional engineers, skilled production workers, high-standard quality inspection process, and sales and after-sales service teams with barrier-free communication. We can assemble and test all the equipment and pack them carefully before delivery. Maybe our price is not the lowest, but we are definitely your most suitable and trustworthy partner.
5. What certificates and certifications do you have?
We have ISO9001 quality management system certification. And we can also provide relevant certification according to the requirements of the customer's country, such as: SGS, EAC certification, etc.
6. Can you produce customized equipment according to our requirements?
We can produce customized products according to customer needs. The users of the equipment are more aware of the problems in the use of the equipment, so we humbly accept the customer's suggestions and improve the equipment.
7. How long is the delivery time and shipping time?
According to the production task, the general equipment production period is about 20-30 working days. After the equipment production is completed, you can come to our factory in person, send someone to our factory, or ask us to provide photos and videos of the finished product for inspection.
The transportation methods include railway, sea, sea-rail combined transportation, etc. The transport time of different countries is different: Southeast Asia: 7-15 days, Central Asia: 20-30 days, Middle East: 20-40 days, Africa & America countries: 30-50 days, Russia And European countries: 25-40 days. We will provide photos and videos of equipment loading throughout the delivery process, as well as official customs clearance information.
8. How long is warranty period, how to guarantee after-sales service, and how to solve equipment quality problems?
The warranty period of our equipment is 12 months, but it usually takes about 30 days (1 month) to transport from China to the customer's site, and the installation and commissioning time also takes about 30 days (1 month). Therefore, our warranty period for foreign customers is extended to 18 months from the date of delivery (except for wearing parts). We will provide customers with necessary wearing parts when delivering the goods. If it is necessary to replace the parts, we will send the parts to the customer's site by air, and all cost will be borne by us.
9. Can engineers be sent to our site for installation and training?
We can send experienced engineers to the customer's site to guide equipment installation, debug the production line until it is put into production; we will also provide installation instructions, layout drawings, assembly drawings, etc. If the customer has his own engineer, he can install the equipment according to the installation steps drawings we provide, and we can also guide the installation with videos.
Frequently asked Questions